Join our team as a Location manager. (F/M)

Welcome to OrthoDental, where we believe that everyone deserves a smile they’ll love. We are the leading provider of orthodontic services in Slovenia, with a fully digital process and ambition to grow abroad. Our team of professionals is dedicated to making people smile and using the latest technology to provide the best diagnosis, treatment, and follow-up care.

Our innovative business model, which combines medical expertise with digitalization, has helped us grow rapidly since our founding in Ljubljana in 2018. As we continue to expand our presence in Slovenia, we are seeking an experienced Location Manager to join our team. If you have a passion for helping people achieve the smile of their dreams, we encourage you to apply for this exciting opportunity.

Our offer:

• Become part of the core team and help shape the company’s future in invisible orthodontics and implantology.
• Attractive compensation package depending on experience.
• Incentive program linked to KPIs.
• Permanent Full-time contract, 40 hours per week.
• Modern and beautifully designed workplace in our location in Ljubljana and Kozina.
• Special discounts & benefits with our treatments, aligners and products.
• All necessary training to help you succeed and grow professionally.
• Opportunity to network and exchange knowledge with highly specialized dental management professionals from many countries.
• Support team to help out with administrative procedures.
• Work in a dynamic, unique and fast-paced company.
• 1 on 1 sales and management coaching.

Responsibilities:

• Develop and implement Standard Operating Procedures (SOPs) and ensure the team adheres to them.
• Deliver a world-class experience for every customer.
• Supervise and lead the on-site team, guiding them in their tasks and responsibilities.
• Uphold the highest standards of professionalism while maintaining a patient-friendly environment.
• Address and resolve escalated patient-related issues.
• Mentor the sales team by providing training and setting KPIs to enhance the clinic’s conversion rate.
• Ensure the clinic complies with all sanitary protocols.
• Collaborate with the call center and administration for efficient appointment scheduling.
• Proactively accept, adapt to, and address both customer and team feedback.
• Engage in recruitment and marketing initiatives.
• Ensure timely dispatch of patient offers and have the executive responsibility to provide individual patient discounts to patients who need extensive treatment.
• Implement a diligent sales follow-up process for all patients with outstanding offers or invoices.
• Perform the sales follow-up call and be responsible for the location’s success.
• Maintain full appointment schedules and proactively manage cancellations.
• Foster a harmonious work environment, mediating and preventing conflicts among staff.
• Facilitate monthly payment calculations for contract doctors, ensuring accuracy.
• Monitor and verify invoices received from various service providers, ensuring accuracy.
• Address patient complaints, collaborating with management for resolution when necessary.
• Oversee the operational functionality and cleanliness of the clinic, coordinating with essential services as needed (IT service, cleaning service …) 
• Troubleshoot operational challenges on-site, collaborating with external teams when necessary, and ensuring timely communication with management only after attempting initial solutions.
• Play a pivotal role in organizing and optimizing the clinic’s scheduling system.

Requirements:

• Proven previous experience in Dental Clinic or Health Clinic management.
• Leadership experience.
• Understanding of the dental industry as a service business, understanding of invisible orthodontics and implantology.
• Calm and professional manner toward the team and the patients.
• Excellent verbal and written communication skills for management.
• Energetic, well-organized and team-spirited.
• Numbers-driven for sales, able to empower doctors to present the services better and increase conversion rate.
• Passionate for training the team to help patients through their journey with OrthoDental.
• Strong knowledge and use of PC and common software applications.
• Strong knowledge of the workflow of a dental clinic.
• Fluent in Slovenian and English. Speaking other foreign languages will be a plus.

Send you CV to zaposlitev@orthodental.si or apply through the contact form below.